Dear Mr./Ms. Alleynediaz,Thank you for your kind review and for choosing to stay with us. We're delighted to hear that you enjoyed your time at our property and found our location on Wahid Hasyim convenient for your needs.Your continued support means a lot to us, and we look forward to welcoming you back on your next visit.Warm regards, Central Reservation Agent
Dear Mr/Ms. Nrainsfia, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the room condition, especially the cleanliness and maintenance issues. Your comments have been noted and forwarded to the relevant departments for immediate improvement. Please rest assured we are taking corrective actions to ensure this does not happen again. We hope to have the opportunity to provide you with a better experience in the future. Warm regards, Central Reservation Agent
Dear Gee DS,Thank you for taking the time to share your feedback. We appreciate your kind words about our location and service.We sincerely apologize for the cleanliness issues and the inconvenience regarding the amenities during your stay. Please be assured that myself and the entire management team are personally looking into these matters to ensure they are fully addressed and improvements are made.We regret that your experience did not meet your expectations and hope you might consider giving us another chance in the future, so we can provide you with the quality stay you deserve.Kind regards, Kholid Wigogo Hotel Manager
Dear Ms. Khairunnisa Mansor,Thank you very much for your outstanding review and kind words about our hotel. We are delighted to hear that you enjoyed our amenities, cleanliness, surroundings, and service.We look forward to welcoming you back for another great stay soon.Best regards, Central Reservation Agent
Dear Melonp4n,Thank you for your detailed review and for choosing to stay with us. We're happy you enjoyed our central location and friendly service. We sincerely apologize for the oversight regarding items left behind in your room — this is not our usual standard, and we've addressed it with our housekeeping team. We appreciate your understanding and hope to welcome you back again soon!Warm regards, Patar David H Hotel Manager
Dear Valued Guest,Thank you for your detailed feedback. We sincerely apologize for the multiple inconveniences you encountered during your stay in our Executive Jacuzzi Room. Your comments regarding maintenance issues, amenities, and overall service have been forwarded to the respective departments for immediate attention and improvement.We are glad the location was convenient for you, and we truly hope we can better serve you in the future.Best regards, Central Reservation Agent on behalf of Patar David H, Hotel Manager
Dear Zura Kadershah,Thank you for sharing your feedback. We are glad you found our location convenient. However, we sincerely apologize for the negative experience you had with our staff. We take your concerns seriously and will investigate the matter thoroughly to improve our service. We hope you might consider giving us another chance in the future.Best regards, Patar David H. Hotel Manager
Dear Valued Guest, Thank you for taking the time to share your feedback. We truly appreciate your kind words about our customer service and are glad that our team was able to make a positive impression during your stay.We’re sorry to hear that the location did not fully meet your expectations and that the amenities, particularly the provision of small towels, were lacking. Your comments about luggage storage are also noted, and we understand how important flexibility can be, especially with late flights. We will review these points carefully to improve our services and guest convenience.We hope to have another opportunity to welcome you back in the future and provide a more seamless and enjoyable experience.Warm regards,Mada KusumahHotel Manager
